For AdvoConnection Members Only

Member Call-Ins
SCHEDULE OF UPCOMING CALL-INS    |    COMPLETED CALLS - PODCASTS AND NOTES
PLEASE READ!
1. All call-ins require an RSVP
Attendance will be limited, depending on the topic, so RSVP as early as possible.  Call-ins will be recorded (podcast) to share later and follow up notes will be provided.
2. EquipmentA telephone only is required for call-ins. You'll be provided with the phone number to dial and the access code needed to log in to our call. You may be guided to a webpage, which will require only your regular computer.
3. CostCall-ins are free for Premium and PACE members. Directory Only members will be charged $35 per call.  Long distance charges are the responsibility of each member.
4. Format:  Most calls will follow the same format:  a brief presentation to begin with, then discussion,
Q & A.  The call will last for 45 minutes.
5. After the Call-in:  Any notes or recordings will be shared through the FOLLOW-UP link next to the topic of the call, below.
   
Note Call-ins are scheduled for Eastern time - please adjust for your time zone.
Tuesday,
June 19
(please note change of date to June 19)
7 to 7:45 PM
 (eastern)
More on Public Speaking:  Topic - Staying Safe in the Hospital
So you’re geared up to do your Podium thing, and now you’re wondering where to start… and what to say! Among the many topics of interest to your audiences would be hospital safely; specifically, making sure they (or their loved ones) do what’s possible to prevent a hospital infection. But what are you supposed to do… start from scratch? What should you do if you aren’t sure what to say?

Enter Karen Curtiss, founder and creator of CampaignZERO (infection control and safety) and its associated materials that can help you sound like the expert, and the necessary advocate for your audiences. Karen has put together a program, ready for you to present, and currently being used by one of our members, Robin Shapiro of Allied Health Advocates in Seattle. Together, Karen and Robin will share their experience with the CampaignZERO presentation so you can consider whether you, too, would be interested in using it for your own outreach in your community.

Learn more about CampaignZERO at its websites: www.CampaignZERO.org and www.SafeAndSoundBooks.com

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follow the tab for Call-Ins under PARTICIPATE, lower left
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Completed Calls & Follow Up
(by topic, then reverse chronological order)
•  Education and Coursework •  Marketing
  •  Insurance for Advocates   •  Miscellaneous Business Topics  
  •  Insurance for Clients   •  Money and Pricing  
  •  Legal Matters   •  Safety  
•  Education and Coursework
CSA® - The Certified Senior Advisor Credential - How It Can Boost Your Advocacy Practice
March 2012
One of our very active members, Elisabeth Russell, earned her CSA designation in 2007 and has often stated how useful the program was to helping her help her clients, and in building her practice.  Khang Chim is a CSA Representative - he and Elisabeth will talk about the program, what you can learn, what it costs, and most importantly, why you should give serious consideration to taking the program yourself.
•  Insurance (for Advocates)
Insurance for Your Business - Part II
February 2011
Former Insurance Advisor, Bob DeBlasio covered personal liability and independent contractors
Insurance for Your Business
January 2011
Former Insurance Advisor, Bob DeBlasio helps us assess the types and cost of insurance for you and your business
•  Insurance (for Clients/Patients)
How Health Plans Make Coverage Decisions
November 2011

AdvoConnection member Ida Schnipper of Health Champion began her private advocacy business after 16+ years working in senior management (both clinical and operational) of a nationally recognized health plan. During this call-in, Ida will help improve our understanding, and clarify the misconceptions we have, about how health pans actually make coverage decisions. She will help us, as advocates, have a better understanding of how to work with a client’s insurer to get the answers we need.
Insurance and Medical Claims (patients)
April 2011
A
sk your questions of AdvoConnection's Insurance claims Advisor, Julie Block.
•  Legal Matters
Legal Questions
October 2010
Our Legal Advisor, Amy Cuykendall, answered questions about contracts and other legal aspects of your work.
•  Marketing 

NEW! 
Doing Your Podium Thing (Public Speaking for Advocates)
May 2012
We know that word of mouth is a powerful marketing vehicle.  One on one, few of us have trouble telling others about our work.  But when it comes to standing in front of an audience, no matter what the size, some panic, some freeze, and others - well -piece of cake. While this session may not help you get past a phobia, it will give you some great ideas for your own public speaking outreach:  finding opportunities, choosing topics, and once you get really good at it, charging for those speaking opportunities.
Marketing to Unions and their Members
March 2012
Lee Saviola of Saviola Consulting walked us through some excellent ideas making inroads with unions and their members, a marketing approach that can reap huge dividends, because it's the union representatives who may lobby for your presence through their employers.
Blogging 101
February 2012
Smart business people know that the #1 way to make a reputation for oneself through the internet is to establish and maintain a blog. Especially in your first year or two of business, blogging is one of the very best ways to reach out to potential clients - and be found by those who are looking.  But many of us panic at the thought of creating a blog.  From technophobia to feeling as if we just aren't good writers, it can be daunting!  Trisha Torrey, who has established four blogs will guide the discussion. You'll be left with some great tools to get you started and increase your confidence.
Employers as a Target Audience
December 2011
As employers look for new ways to both support their employees and reduce their healthcare costs, they may not have considered turning to a health advocate to accomplish both. Lee Saviola of Saviola Consulting provided us with an overview of the benefits to employees and employers that savvy advocates can focus on as they approach employers in their marketing efforts.
Marketing Tips You Can Use
July 2011

We talked about strategy, but more about tactics you can use to light a fire under your marketing efforts.
The Health Advocate's Marketing Handbook - Book Talk
Chapter 5: Best Practices
February 2011
Author Trisha Torrey, will field your questions on some of these best practices and how you can use them to improve your marketing outreach.
Marketing:  Advertising and Public Relations
September 2010
Discussing the differences, best practices and tactics
Social Media - Worth Your Time or Waste of Time?
October 2011
With so much conflicting information about social media and networking, it's difficult to know whether it's worth your investment of time. We don't tell you the answer - we guide you to the decision that's right for you.
Social Media - Tips and Tricks
June 2010
How to Use Facebook, Twitter, Linked In and other social media sites
Social Media
May 2010
Benefits and Possibilities for Advocate Marketing (sorry - no podcast for this call)
•  Misc. Business Topics
Working with Geriatric Care Managers
January 2012
Cathy Jo Cress was our guest speaker on how patient advocates can collaborate with geriatric care managers, or even take on parts of that role ourselves when appropriate, plus a bigger picture discussion of the needs of older adults and their adult children when it comes to healthcare coordination.
Subcontractors and Freelancers
May 2011
An overview: hiring subcontractors, contracts, paperwork, insurance, and more.  Participants will include AdvoConnection's Legal Advisor, Amy Cuykendall and other experts.
•  Money and Pricing 
Money and Pricing
November 2010
Talking to clients about pricing, how to price your services and be sure you'll get paid
Money and Pricing
April 2010
Discussing the cost of service with potential clients
•  Safety 
Patient Safety Concerns with AdvoConnection Advisor, Doug Hall
March 2011
Discussing some of the lesser known safety problems and how advocates can help their patients.




 
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